Customer Support
Got a question about an order, a fitment query, or need help with a product? Our Aussie-run support team replies fast — usually within one business day.
Track your order
Check the live status and delivery estimate for any order you've placed.
Track now →Shipping & delivery
Dispatch times, delivery windows and shipping costs across Australia.
Read policy →Returns & refunds
Eligibility, timeframes and how to start a return or exchange.
Read policy →Send us a message
Fill out the form below and we'll get back to you as soon as possible — usually within one business day. The more detail you give us, the faster we can help.
Frequently asked questions
Orders are dispatched within 1–2 business days from our Australian warehouse. Delivery typically takes 2–6 business days depending on your location.
Our battery-powered products use universal clip-on mounts designed to fit Surron, TALARIA, most e-MTBs, e-scooters and standard handlebar/fork diameters. If you're unsure about a specific model, send us a message and we'll confirm before you order.
No — our battery-powered range is designed to avoid wiring entirely. Simply clip the unit on and power it with batteries. Some products also offer a 12V wired option if you prefer to integrate with your bike's existing electrics.
Returns are typically not accepted unless required under the Australian Consumer Law as outlined in our refund policy. If a product arrives faulty, contact us and we'll sort a replacement or refund.
Most battery-powered lighting products offer up to 20 hours of runtime.
Yes — once dispatched you'll receive a tracking link by email. You can also track your order anytime using our order tracking page.